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SHIPPING & DELIVERY

We currently ship to UK addresses.

We strive to process and post your orders as quickly as we can, where possible posting within two days of receiving the order. 

We use Royal Mail services with UK 2nd Class (2-4 days) delivery time as standard. We also offer tracked delivery if required.

Please note that if you select standard shipping, a tracking number will not be provided and once the item is posted the arrival of that item is down to the postal service and therefore completely out of our control.

 

All bespoke original artwork is sent as Royal Mail tracked and signed delivery.

What happens if my order hasn't arrived?

 

If your order hasn't arrived within one week of your shipping confirmation email, please send us an email to bring it to our attention and we will do our best to solve the issue. 

If Royal Mail attempt delivery and fail, they will leave a delivery note and you can rearrange delivery with them directly or collection at your local sorting office. This item is out of our hands and it is your responsibility to collect or arrange re-delivery. 

 

If Royal Mail have lost your goods, you will need to open a claim up against them, but keep in touch with us so that we can help you resolve this. If an item is classed as 'lost' then we will offer you a replacement of the same product. If that product is out of stock, we will offer you a credit note for the same amount of your original purchase. We do not offer refunds.

 

For circumstances out of our control, such as Covid-19 etc, we are not responsible for delays in delivery times.  

REFUND POLICY

Returns

We do not accept returns or cancellations but please contact us if you have any issues with your order at lauraelizabethillustrations@gmail.com

Exchanges

We accept exchanges. Once you have posted back the item in its original undamaged condition, we will process and send out the new item (not to be of more monetary value than the original item). The buyer is responsible for return postage costs.

Damages & Issues

Please inspect your order upon delivery and contact us straight away if the item is damaged, defective or you receive the wrong item. We can then evaluate the issue and make it right for you.

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